We believe your privacy is of the utmost importance. In addition to complying with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, we also ensure all communication is secure by using end-to-end encryption.
For all our video meeting calls we use Zoom a GDPR compliant platform with end-to-end encryption. This means that everything you say during a session is kept secure and confidential between you and the person (or persons in group calls) you’re talking to. In addition, we guarantee no recording of any of our meetings, we recognise that privacy is extremely important to you and an essential part of our service.
You can view zoom’s privacy policy here https://zoom.us/privacy
Our email service is based on ProtonMail which provides end-to-end encryption, which means no third party can read your emails and no IP logs that could be linked to your account are kept.
Encryption is the process of encoding data, making it unintelligible and scrambled to anyone snooping or monitoring data traffic. Further information on ProtonMail can be found at https://protonmail.com/
Clinical notes and assessment forms are sent and stored on our secure system. We use NHS approved Pathway Software – Writeupp their security information is here https://www.writeupp.com/security
Our administrative booking system uses the ScheduleOnce platform. A fully compliant system to GDPR, HIPPA and listed on the EU Privacy Shield. Further details on and data security with ScheduleOnce can be found at https://www.oncehub.com/GDPR/home
Please be assured that here at Creative Mental Health we take good care of your personal data and sensitive information. Your security is our priority.
For full details on our Data Security Policy click here